0 Open      0 Scheduled      13 Resolved

Nectar Load Issue (Resolved)

Affecting Server - Nectar | Priority - Critical


High load reported on the shared server Nectar. We are currently investigating this issue.

Date - 23/09/2015 15:41 - 24/09/2015 10:53

Last Updated - 23/09/2015 15:42

Issues with Manuka Servers (Resolved)

Affecting Server - Manuka | Priority - Critical


We are currently aware of an issue with Manuka and are working to restore access to the server.

Date - 09/07/2015 19:36 - 09/07/2015 19:46

Last Updated - 09/07/2015 19:38

High Memory Usage on Manuka (Resolved)

Affecting Server - Manuka | Priority - Critical


We are aware of an issue associated with Manuka, which has resulted in high memory usage which in turn is resulting in slow/not loading websites. We appreciate your patience while we fix this issue.

Date - 25/03/2015 08:04 - 25/03/2015 20:14

Last Updated - 25/03/2015 08:05

Disk Rebuilding (Resolved)

Affecting Server - Manuka | Priority - High


Services on Manuka are expected to be slower than normal as we complete the final stage of the rebuilding of the disks IO on the server. The scheduled end time for this operation is expected to be by 10am NZ time 14 March.

Date - 12/03/2015 23:13 - 18/03/2015 22:27

Last Updated - 13/03/2015 08:32

Processor Load Issue (Resolved)

Affecting Server - Manuka | Priority - Critical


Processor Load Issue Found On MANUKA.

We are currently investigating a load issue on the server Manuka, which is leading to slow websites and cPanel loading speeds. We will update this as the problem is fixed.

Date - 11/03/2015 08:04 - 12/03/2015 23:12

Last Updated - 12/03/2015 08:36

Load Issues (Resolved)

Affecting Server - Cookie (Retired) | Priority - Critical


Friday 9:16am

Our Cookie server experienced higher than normal loading early this morning, which resulted in slow load times for customers. We have now rebooted the server and are working on reducing the load on the server.


UPDATE:


Following an urgent review of our Cookie specifications, we will be increasung the server RAM by 8GB, in order to ensure load issues don't happen in the future.

Date - 20/06/2014 09:08 - 20/06/2014 14:09

Last Updated - 27/08/2014 21:26

Nectar Maintenance (Resolved)

Affecting Server - Nectar | Priority - Medium


Routine maintenance on Nectar server. Downtime expected to be a maximum of 10 minutes, between the hours of 11pm and midnight (NZ time).

Date - 27/08/2014 23:00 - 28/08/2014 13:40

Last Updated - 27/08/2014 19:45

Server Memory Upgrades (Resolved)

Affecting Server - Manuka | Priority - Critical


Server Memory Upgrades to Manuka, Cookie and Clover.

Date - 22/08/2014 22:00 - 23/08/2014 21:16

Last Updated - 22/08/2014 16:05

Critical Changes to Manuka (Resolved)

Affecting Server - Manuka | Priority - Critical


We are currently making important changes to resource allocations to our server Manuka. This could result in websites being slow to load/down for a couple of minutes.

Date - 24/07/2014 16:35 - 24/07/2014 17:33

Last Updated - 24/07/2014 17:33

Security Upgrades (Resolved)

Affecting Server - Cookie (Retired) | Priority - Medium


Servers will be down for 15-20 minutes New Zealand Time while we install security upgrades and reboot servers.

Date - 16/05/2014 22:50 - 17/05/2014 07:15

Last Updated - 16/05/2014 21:52


Server Uptime Statistics


Uptime Report for Clover (Albany DC): Last 30 days Uptime Report for Manuka (Albany DC): Last 30 days

Uptime Report for Nectar (Albany DC): Last 30 days Uptime Report for Wildflower (Albany DC): Last 30 days


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